Privacy policy

1. Purpose

This Privacy Policy informs professional users of the ILABS website (hereinafter the “Site”) about the collection, use, and protection of their personal data, in accordance with Regulation (EU) 2016/679 (GDPR) and applicable legislation.
ILABS processes data lawfully, fairly, and transparently, strictly within the framework of its B2B activities.

2. Data controller

ILABS SRL
Antoine de Saint-Exupéry street 2
6041 Charleroi – België
VAT: BE 1020 850 863

E-mail:
Phone: +32 2 493 55 93

3. Collected data

3.1 Data provided by the user

When using contact or quotation request forms:
• first and last name,
• company and job position,
• professional email address and phone number,
• business address,
• information related to the request (products, volumes, location, logistical constraints).
This data is collected exclusively from professionals.

3.2 Browsing data

Technical data automatically collected for statistical and security purposes:
• IP address, browser, operating system,
• visited pages, date, and time of visit.

4. Purposes of processing

Data is processed for the following purposes:
• responding to contact and quotation requests,
• preparing and sending personalized quotations,
• managing the B2B commercial relationship,
• monitoring exchanges with prospects and clients,
• improving the content and operation of the Site,
• complying with legal and regulatory obligations.

5. Legal basis

Processing activities are based on:
• the legitimate interest of ILABS (B2B activity),
• the performance of pre-contractual measures (quotation requests
• compliance with legal obligations.

6. Recipients of the data

Data is intended exclusively for::
• the authorized internal teams of ILABS,
• strictly necessary technical service providers (hosting, maintenance), subject to confidentiality obligations.
Data is neither sold, rented, nor transferred to third parties.

7. Transfers outside the EU

Data is processed within the European Union.
Should a service provider located outside the EU be used, ILABS will ensure appropriate safeguards in accordance with the GDPR.

8. Data retention periods

• contact or quotation requests: 3 years from the last contact,
• contractual data: applicable statutory retention periods,
• browsing data: limited retention period in accordance with applicable regulations.

9. Security

ILABS implements appropriate technical and organizational measures to protect data against unauthorized access, loss, alteration, or disclosure.

10. Rights of data subjects

In accordance with the GDPR, users have the following rights:
• access, rectification, and erasure,
• restriction of processing and objection on legitimate grounds,
• data portability where applicable.
These rights may be exercised by email at:
Proof of identity may be requested in case of reasonable doubt.

11. Complaints

In the event of a dispute, users may lodge a complaint with the competent supervisory authority:
• Belgium: Belgian Data Protection Authority (DPA)
• Frankrijk: CNIL

12. Cookies

The Site may use strictly necessary cookies and/or audience measurement cookies.
The applicable terms are further detailed, where relevant, in a dedicated cookie policy.

13. Updates

ILABS reserves the right to modify this Policy in order to adapt it to legal, regulatory, or technical developments.