Privacy policy
1. Purpose
This Privacy Policy informs professional users of the ILABS website (hereinafter the “Site”) about the collection, use, and protection of their personal data, in accordance with Regulation (EU) 2016/679 (GDPR) and applicable legislation.
ILABS processes data lawfully, fairly, and transparently, strictly within the framework of its B2B activities.
2. Data controller
ILABS SRL
Antoine de Saint-Exupéry street 2
6041 Charleroi – België
VAT: BE 1020 850 863
E-mail:
Phone: +32 2 493 55 93
3. Collected data
3.1 Data provided by the user
When using contact or quotation request forms:
• first and last name,
• company and job position,
• professional email address and phone number,
• business address,
• information related to the request (products, volumes, location, logistical constraints).
This data is collected exclusively from professionals.
3.2 Browsing data
Technical data automatically collected for statistical and security purposes:
• IP address, browser, operating system,
• visited pages, date, and time of visit.
4. Purposes of processing
Data is processed for the following purposes:
• responding to contact and quotation requests,
• preparing and sending personalized quotations,
• managing the B2B commercial relationship,
• monitoring exchanges with prospects and clients,
• improving the content and operation of the Site,
• complying with legal and regulatory obligations.
5. Legal basis
Processing activities are based on:
• the legitimate interest of ILABS (B2B activity),
• the performance of pre-contractual measures (quotation requests
• compliance with legal obligations.
6. Recipients of the data
Data is intended exclusively for::
• the authorized internal teams of ILABS,
• strictly necessary technical service providers (hosting, maintenance), subject to confidentiality obligations.
Data is neither sold, rented, nor transferred to third parties.
7. Transfers outside the EU
Data is processed within the European Union.
Should a service provider located outside the EU be used, ILABS will ensure appropriate safeguards in accordance with the GDPR.
8. Data retention periods
• contact or quotation requests: 3 years from the last contact,
• contractual data: applicable statutory retention periods,
• browsing data: limited retention period in accordance with applicable regulations.
9. Security
ILABS implements appropriate technical and organizational measures to protect data against unauthorized access, loss, alteration, or disclosure.
10. Rights of data subjects
In accordance with the GDPR, users have the following rights:
• access, rectification, and erasure,
• restriction of processing and objection on legitimate grounds,
• data portability where applicable.
These rights may be exercised by email at:
Proof of identity may be requested in case of reasonable doubt.
11. Complaints
In the event of a dispute, users may lodge a complaint with the competent supervisory authority:
• Belgium: Belgian Data Protection Authority (DPA)
• Frankrijk: CNIL
12. Cookies
The Site may use strictly necessary cookies and/or audience measurement cookies.
The applicable terms are further detailed, where relevant, in a dedicated cookie policy.
13. Updates
ILABS reserves the right to modify this Policy in order to adapt it to legal, regulatory, or technical developments.
